Complaints Policy

Hunter Partners is committed to providing a high quality, professional service. However, we recognise that at times clients, staff or other stakeholder’s expectations may not be met.

Hunter Partners believes in the importance and benefits of a complaints process that is free from the fear of retribution. Our policies and procedures regarding complaints and disputes are readily available (when requested), and are accessible to clients, staff and other stakeholders.

We will ensure that all complaints and disputes are dealt with in a timely, confidential manner.

If a client, staff or other stakeholder is unsatisfied, they may obtain a complaint form by calling Hunter Partners on 07 4723 1223 and advising you wish to make a complaint. Upon receiving your name and contact details we will email you a complaints form.

If Hunter Partners are unable to satisfactorily resolve the matter with you, you then have the option of lodging a complaint with the Institute of Public Accountants (IPA), Australian Securities Investment Commission (ASIC) or the Tax Practitioners Board (TPB). We can provide advice on how to access these external organisations.

Television Education Network provides CPD solutions. Television Education Network Pty Ltd is based in Melbourne, and services the professional development needs of lawyers, accountants and business executives in relation to law, taxation, superannuation and accounting and audit. Most of our products can be used to satisfy the continuing education and professional development requirements mandated by the relevant professional bodies.

Hunter Partners subscribe to Television Education Network CPD programs

Link Market Services is a member of ASX-listed Link Group, a leading global administrator of financial ownership data within the pension fund industry and across corporate markets.

Google web search is the search engine most widely used. The Google story begins in 1995 at Stanford University. Larry Page was considering Stanford for grad school and Sergey Brin, a student there, was assigned to show him around.

Computershare is an Australian stock transfer company that provides corporate trust, stock transfer and employee share plan services in a number of different countries.

CCH is a provider of Accounting and Legal resources. Wolters Kluwer (CCH) enables legal, tax, and finance professionals to be more effective and efficient. We provide information, software, and services that deliver vital insights, intelligent tools, and the guidance of subject-matter experts.

With the integrity and accuracy of over 45 years’ experience in Australia, and over 175 years internationally, Wolters Kluwer is lifting the standard in software, knowledge, tools and education.

Our customers work in industries which impact the lives of millions of people every day. Our range of expert solutions combine deep domain knowledge with advanced technology and services designed to assist and enhance the way our customers work.

Our priority is to provide timely, actionable insights in an end-to-end digital environment that empowers customers to make informed decisions and deliver impact when it matters most.

Our legacy and portfolio represent thousands of customers worldwide including 93% of the Fortune 500 companies. Wolters Kluwer is committed to helping professionals improve the way they do business and solve complex problems with confidence in an ever-changing world.

Wolters Kluwer, CCH understands your need for authoritative, accurate and relevant products. For over 40 years, Australia’s professionals have relied on Wolters Kluwer information to help them advise their clients, run their businesses and manage their obligations. Our customers represent the accounting and financial planning, employment and safety and legal and business communities from blue chip organisations to sole practitioners.

CCH resources are used by Hunter Partners, call Hunter Partners on (07) 4723-1223.

BoardRoom is a leader within the corporate service sector, providing share registry, employee plan, corporate secretarial, and payroll solutions to listed and unlisted entities of all sizes.

Active Search Results (ASR) is an Internet Search Engine using a proprietary page ranking technology with Millions of popular Web sites indexed.

Australian Stock Exchange (ASX) is Australia's primary securities exchange. ASX stands for Australian Securities Exchange. It was created by the merger of the Australian Stock Exchange and the Sydney Futures Exchange in July 2006 and is one of the world’s top-10 listed exchange groups measured by market capitalisation.
 

Australian Stock Exchange, what we do

ASX is an integrated exchange offering listings, trading, clearing, settlement, technical and information services, technology, data and other post-trade services.

ASX acts as a market operator, clearing house and payments system facilitator. It oversees compliance with its operating rules, promotes standards of corporate governance among Australia’s listed companies and helps to educate retail investors.

ASX operates markets for a wide range of asset classes including equities, fixed income, commodities and energy. As a vertically-integrated exchange, ASX’s activities span primary and secondary market services, including the raising, allocation and hedging of capital flows; trading and price discovery; central counterparty risk transfer; and securities settlement for both the equities and fixed income markets. Its business operations include:

1.       Listings and issuer services

2.       Derivatives and OTC markets

3.       Trading services

4.       Equity post-trade services

Market supervision

ASX Compliance function oversees compliance by listed entities and market participants with ASX listing and operating rules, respectively. Confidence in the operations of ASX is reinforced by the market supervision and regulatory role undertaken by the Australian Securities and Investments Commission (ASIC) across all trading venues and clearing and settlement facilities, as well as through the Reserve Bank of Australia's oversight of financial system stability. ASIC also supervises ASX’s own compliance as a listed public company.

Hunter Partners are Accountants, Tax Agents and Financial Planners. We can assist you with all aspect of your accounting, tax and financial planning requirements, call Hunter Partners on (07) 4723-1223.

Hunter Partners are accountants, tax agents and financial planners based in Townsville.

We provide a broad range of accounting, tax, and financial planning services to individuals, businesses and self-managed superannuation funds anywhere in Australia.

Let us assist you to meet your goals and objectives, call us on 07 4723 1223.